1. In general, statues are made to order and not inventoried. Please allow about 30 business days for your order to be completed, and additional time for shipping.
2. Merchandise is shipped U.P.S./R.P.S. or common carrier. All prices are FOB Chicago Illinois. All orders are subject to acceptance at our offices. We reserve the right to correct pricing errors and omissions.
3. All prices are subject to change without notification.
4. Orders will be accepted using Visa, MasterCard, American Express, or Discover. Money orders, certified checks and personal checks are also accepted. However, for pre-paid orders using personal checks, the order will be held 10 days for check clearance.
5. Please sign for only the number of packages delivered to you by the carrier. Any shortage not accounted for by the carrier's delivery receipt, or Defects in merchandise, must be reported within 24 hours of receipt of merchandise. No credit can be allowed unless authorized by ElementsOfHome.com.
What forms of payment do we accept? Can I pay by check?
All merchandise must be paid in full before it ships. We accept personal checks, money orders, certified checks, Visa, MasterCard, Discover and American Express. All payments should be made payable to ElementsofHome.com.
We will also accept checks with mail-in orders. However, when using personal checks, the order will be held up to 10 days for check clearance. Please go through the checkout process and choose "Mail or Fax in This Order." Then print the Shopping Cart page and remit payment to:
Attn: Mail Order Processing
1801 N. Central Park Ave
Chicago, IL 60647
The first letter(s) of each item number generally indicates the material.*
F, HF, AK, NG, T, HT, DC = Fiberglass
FS = Fiber Stone
All numbers ex. 220906 = Bonded Carrara Marble
FIBERGLASS - By mastering the art of casting our products in fiberglass resin we manage to retain all the detail or the original with the added benefits of less weight (reduced shipping costs), greater strength, and a product suitable for indoor and outdoor use. These item numbers look like "F3456" or "HF3456".
FIBER STONE - Fiber Stone is a mixture of sand and stones cast into the surface using terrazzo-like techniques. The surface is then sandblasted and chemically treated, followed by an acid stain to give the appearance of aged stone. Since it is reinforced with a fiberglass backing, it remains light-weight and less fragile than concrete. A product is Fiber Stone if it has any of these finishes: White Moss, Verde, Pompeii, Deep Sea, Weather, Cathedral White, Earthtone, Sandstone, Autumn Rose, and Soot.
BONDED CARRARA MARBLE - An addition to our collection is imported statuary from Italy. These beautiful statues are made out of Bonded Carrara Marble. You'll love them. There is no material key for these products. These item numbers look like "220906".
* For item numbers that do not fall into any of these categories, the item is most likely made of fiberglass resin. If you would like to know the material of a specific product, feel free to contact us and we will help you determine what the material is. Don't forget to tell us the item number in question.
Information on Returns
We will replace items that arrive damaged, including shipping, provided we are notified within 5 business day of receipt. Please fill out our contact form and choose "Returns/Exchanges" from the subject drop-down menu. Due to the fact that we make and paint most products to order, we cannot accept returns for any other reasons. If you still want to return your item you will be responsible for shipping the item back and subject to a restocking fee at 25% the cost of the original item. If you have other questions regarding the return process please fill out our contact form and choose "Returns/Exchanges" from the subject drop-down menu and ask us what you'd like to know.
Information about shipping and handling
We ship to the lower 48 via UPS, FedEx or Freight depending on the best cost value. Please e-mail us for international quotes (incl. Alaska, Hawaii and Puerto Rico). Ground shipping costs are calculated based on our shipping table. See the map for approximate shipping times.