INFORMATION COLLECTION & USE
Registration
In order to make a purchase on this Web site, you must first register before checking out. During registration you are required to supply contact information (such as name, address, phone and email address). You also have the option of opting in to our email and mailing announcements that we may send occasionally to notify you of promotions. Although these announcements are voluntary, we believe you will find them to be useful (see Special Offers and Updates).
Elementsofhome.com is the sole owner of the information collected on elementsofhome.com. Elementsofhome.com collects personally identifiable information from our users at several different points on our Web site. Please see "Information Sharing and Disclosure" below.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you in the checkout process, as described above in the "Registration" process. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Upon completion of ordering, you will receive a confirmation email with the details of your order.
COMMUNICATIONS FROM THE SITE
Special Offers and Updates
We will occasionally send you information on products, services, special deals and promotions via email and/or printed mailings. These mailings may contain insider information that is not yet available to the general public, including sales and promotions. You can sign up for emails from us on our registration page or our mailing list page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see "Choice/Opt-out."
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by contacting customerservice@elementsofhome.com.
Customer Service
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
INFORMATION SHARING AND DISCLOSURE
Personally identifiable information:
We DO NOT Share Personally Identifiable Information with Third Parties
Agents
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
CHOICE / OPT-OUT
We will occasionally send you information on products, services, special deals and promotions via email and/or printed mailings. You can sign up for these communications during registration or on our mailing list page.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate so in your account preferences.
If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by going to our mailing list page and following the unsubscribe instructions.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by contacting customerservice@elementsofhome.com.
LOG FILES
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
COOKIES
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site.
In order to make it easier for you to navigate our site and keep track of products in your cart, we use session ID cookies. A session ID cookie expires when you close your browser. In contrast, a persistent cookie remains on your hard drive for an extended period of time.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart and accessing your account, will be limited. Cookies must be enabled in order to place items in your shopping cart and to place an order.
This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers. [See the "Third Party Advertisers" section.]
CLEAR GIFS (Web Beacons/Web Bugs)
We employ (and or our third party advertising partners employ) a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
To learn more about our advertising companies' use of clear gifs, please go to www.google.com and www.overture.com
We use clear gifs in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."
THIRD PARTY ADVERTISERS
The ads appearing on this Web site are delivered to users by google.com, our advertising partner.
Google.com and overture.com use either cookies and/or clear GIFs on this site, which allow them to recognize a user's cookie when a user visits this site. The information that these companies collect and share through this technology is not personally identifiable.
For more information about our third-party advertisers, please visit google.com and overture.com for their respective privacy policies.
LINKS TO OTHER SITES
This Web site contains links to other sites that are not owned or controlled by elementsofhome.com. Please be aware that we, elementsofhome.com, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, you may edit it from your account information page. If you no longer desire our service and want your account information to be removed, email our Customer Support at customerservice@elementsofhome.com. However, even if your account is closed, information contained in invoices (such as name, address, phone number, email address, credit card number and expiration date) will remain in our record.
SECURITY
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at customerservice@elementsofhome.com
CHANGES IN THIS PRIVACY STATEMENT
If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
CONTACT US
If you have any questions or suggestions regarding our privacy policy, please
contact us via our online form.
Elementsofhome.com
1801 N Central Park Ave
Chicago, IL 60647
customerservice@elementsofhome.com
Fax: 773-489-2159
